Shipping policy

Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Shipping Time We currently ship to the United States only. Once your order has been processed, delivery typically takes 7–15 business days. Please note that delivery times are estimates and are not guaranteed.

Shipping Cost We offer free standard shipping on all orders.

Tracking Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 3–5 business days for tracking information to update after you receive this email.

Delays Occasionally, shipments may experience delays due to customs processing, carrier issues, or events outside our control. If your order has not arrived within 20 business days, please contact us at soothlycontact@gmail.com and we will investigate immediately.

Lost or Stolen Packages Soothly is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please contact your local carrier first, then reach out to us at soothlycontact@gmail.com.